Frequently asked questions

 

About ISIC
Who can order
How to order
Signing up to ISIC App
Frank-ISIC combination card
SAKKI-ISIC combination card
SLL-ISIC combination card


About ISIC

 

What is ISIC?

International Student Identity Card ISIC is the only globally recognized student ID with 150.000 student discounts around the globe. 

 

What is my ISIC student identifier?

Your personal ISIC student ID is a 14-digit number that begins and ends with a letter (S358000000000X) for the ISIC cards issued in Finland. With this number you are able to activate your ISIC student ID in the ISIC App and log in to ISIC.fi to redeem the online benefits available to you.

You can find the ISIC number in your order confirmation and if you have ordered a card from Frank, SLL or SAKKI, it is printed on your card

  • Below the picture; or
  • On the top-right corner; or
  • reverse side of your digital student ID in Frank App, if you ordered your digital ISIC license from Frank.

NOTE! Do not insert your 16-numbered MasterCard card number if you have a payment function in your card.

 

How long is ISIC valid for?

The standard, digital ISIC is valid 12 months from the date of purchase. You can see the end date of your ISIC validity on your ISIC App profile or the digital card itself. 

ISIC combination cards have longer validities. ISIC licenses for higher education students purchased via Frank is valid for 5 years. For secondary level students, the ISIC licenses purchased via SLL and SAKKI are valid for 3 years. However all these ISIC combination cards are valid only with a term sticker available from each student union. 

 

How can I use the benefits and discounts I get with ISIC?

There are two types of ISIC benefits: local benefits and online benefits. You can find all local discounts from the ISIC app and ISIC's global website. The online benefits are visible both on this website and the ISIC App. In order to access online student discounts you can log in with your ISIC card number in the upper right corner of this website.

When logged in, you find the discount code or unique discount link on each benefit page. When using discount codes, copy the code, proceed to partner website and paste the code into the voucher/benefit code area when checking out to get the discount. Easy-peasy!

If you have an idea for student benefit or want to offer a discount for the students, please write to us on the contact form.

 

Where can I purchase student flight tickets?

ISIC is the only internationally recognized student ID and the only student ID for which the airlines give a student-priced fare. You'll find student flight tickets on ISIC's website and from student travel agency KILROY. Please note that student tickets are not available on airlines' own websites nor on any of the sites gathering prices from several suppliers.

If you want to ask tips for travel, book an adventure or ask about studying abroad, please contact KILROY travel advisors.

 

In which countries is the digital ISIC accepted?

The digital ISIC is currently accepted as a valid ISIC student ID in the following countries:

Argentina
Australia
Austria
Belgium
Bulgaria
Canada
Chile
China
Colombia
Denmark
Egypt
Estonia
Finland
France
Germany
Ghana
Guatemala
Hong Kong
Iceland
India
Ireland
Israel
Italy
Japan
Kenya
Kosovo
Lithuania
Macau
Macedonia
Malta
Mexico
Moldova
Montenegro
Netherlands
New Zealand
Norway
Portugal
Romania
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
USA
Venezuela

If you are travelling to a country which is not mentioned on this list, please contact us

 


Who can order

 

Who can order a digital ISIC card?

All full-time students enrolled in a Finnish educational institution over 12 years of age can order a digital ISIC card; there is no upper age limit. Some benefit providers, such as airlines, set an age limit to their benefits. If you study or are going to study abroad, order your ISIC from the ISIC provider of your destination.

 

What is a full-time student?

Being a full time student means that you take at least 15 hours of class a week for at least five months a year. When ordering an ISIC, you must be enrolled in a Finnish academic institution with an active status; or have the acceptance letter to join one next semester. If you study or are going to study abroad, order your ISIC from the ISIC provider of your destination.

 

Can post-graduate students order an ISIC?

Yes, ISIC is available also for doctoral students. You can either order a standard digital ISIC card from this site or, if you are a member of your student union, purchase a digital ISIC license or order an ISIC combination card from Frank.

 

Can exchange students order an ISIC? 

Yes, if you are a full-time student enrolled in a Finnish educational institution. Please note that ISIC alone is not a valid student ID for Finnish train company VR or bus company Matkahuolto. To get those benefits, please download Frank App and activate the Frank student ID. 

 

Who can order a digital ITIC card? 

ITIC (International Teacher Identity Card) is the international identity card for full-time teachers, who work in an educational institution at least 18 hours per week.

 

Who can order a digital IYTC card? 

IYTC (International Youth Identity Card) is an international identity card for youth of 12 to 30 years of age. 


How to order

 

What documents do I need?

To order an ISIC, you need a copy of your valid student ID and a coloured, passport-like photo of yourself. 

As a student ID we accept a copy of your Finnish student card with a valid semester/year sticker; a copy of your attendance certificate for the ongoing semester or academic year; or the acceptance letter from an academic institution for the upcoming semester.

 

The order process step-by-step

  1. Click here to begin your card order. Choose ISIC to order an international student ID.
  2. Fill your information correctly in the order form. Please note that the name of your school/academic institution is printed on the card in the form that you type here. Use the English name of your school/academic institution.
  3. When you have made sure your information is correct on the order form, continue to payment by clicking ”Go to payment”. 
  4. Pay for your ISIC. Applicable payment methods are Visa and Mastercard credit cards and the online banks by Osuuspankki, Nordea and Danskebank.
  5. Check your information. If you need to change something you have typed in on the order form, click "Correct your information" and continue to verifying your student status. Please note that you cannot change your information after proceeding to the student status verification!
  6. Upload the copy of your valid student ID. As a student ID we accept a copy of your Finnish student card with a valid semester/year sticker; a copy of your attendance certificate for the ongoing semester or academic year (dates visible in the document); or the acceptance letter from an academic institution for the ongoing semester. Please note that the document can be maximum 2 Mb in size and must be uploaded in .jpg or .jpeg format.
  7. Continue to upload your picture. The picture must be a coloured, clear, passport-like picture of you. It does not have to be an official passport picture – a shot with your smartphone does the trick as long as it is clear. Please do not use filters. The picture can be maximum 2 Mb of size and must be uploaded in .jpg or .jpeg format.
  8. Confirm the order and download the ISIC App for Android or iOS . Your student status will be verified by our support team within 24 hours on weekdays and 72 hours over weekends. 
  9. After your student status and picture have been verified, you will receive an email containing you personal ISIC number, which you will need to activate your digital ISIC card. Follow the instructions on how to sign up to the ISIC App. Please see a demo video here

 

If you have problems in uploading the documents or wish to change your information after proceeding to student verification, please contact us

 

I paid for my ISIC but did not complete my order, what to do? 

You will receive a confirmation of your card order latest by the next working day. Within the confirmation email there is a link to uploading your valid student ID and picture to the card order flow. Please note that before you upload the two documents, your card order is not finished and you cannot activate your ISIC ID.

 

I have not received an email to verify my student status and upload my photo, what to do?

First, check your email spam filter. If the confirmation email is not there, please contact us via the contact form with your name, e-mail address and order ID and we will get back to you asap. 

 

I misspelled something on the card order form, what to do?

When you order your ISIC online, you'll get an e-mail receipt and then an e-mail with a link for uploading picture and your student documentation. If you have not uploaded your student verification and your photo yet, you still have the opportunity to change your personal details (except your name) before approving the final order. If you have completed the order and then discover a mistake, please contact us via the contact form.

 

I misspelled my name on the card order form, what to do?

The only piece of information that you cannot change after continuing on from the order form is your name. If you misspelled your name in your order, please contact us via the contact form

 

What is the delivery time for ISIC?

Within 24 hours from your order (72 hours over the weekend). When you order a digital ISIC card online you'll receive an e-mail with a link for uploading picture and your student documentation. Please take extra care and follow the photo instructions carefully, so that you'll avoid unnecessary delay in your order! Your ISIC number is ready to be activated in the ISIC app when our service center has checked your student verification and ensured your picture meets its requirements.


Signing up to ISIC App

 

Signing up process step-by-step

Once you have received your personal 14-digit ISIC number, you are able to sign up to ISIC App and activate your digital ISIC student ID. Please

  1. Download the ISIC App for Android or iOS and check out the ISIC App sign-up demo;
  2. Tap "Sign up" on the app menu
  3. Type in your name as you typed it on the order form and your personal ISIC number, and tap "Check"
  4.  Type in an email address where you can verify your registration and invent a password for future ISIC App login.
  5. Read and accept the Terms and Conditions, and tap "Sign up"
  6. Click the link on the verification email sent to the address you have given above.

 

I am not able to sign up, what to do?

  1. Check the ISIC App sign-up demo.
  2. ISIC number is a 14-digit number that begins and ends with a letter (S358000000000X) for the ISIC cards issued in Finland. Please double check you have inserted the right ISIC number and the name is written in First name Surname order.
  3. If you are still facing problems with signing up, please contact [email protected].

 

I have not received the verification email, what to do?

  1. If there is a typo on the email address you inserted when signing up to ISIC App, please contact [email protected] to get your activation email
  2. Check your spam or junk mail folder for an email from [email protected]
  3. Add [email protected] to your email contacts or approved senders list
  4. If you are still facing problems, please contact [email protected]g.

 

I cannot login to the ISIC App, what to do?

  1. Check that you have created an ISIC App profile (see step-by step sign up instructions above)
  2. Check that you are using the same email address that you used when you signed up to the app
  3. If you have forgotten your password, click "Forgot password?" on the App to receive a new one to your email
  4. If you are still having problems logging in, please contact [email protected]g.

 

I want to change my information in the ISIC App, what to do?

If you wish to change your information, such as your name or your institution, please contact us and we will update your information to the ISIC App. 

 

Which mobile devices are compatible with the ISIC App?

  • Android OS 4.4 and higher
  • IOS 8.0 and higher

 

I don't have an ISIC number yet, where can I get it?

If you study in Finland, you can order your ISIC student ID either from ISIC's website or an ISIC combination card from Frank, SAKKI or SLL. If you order a combination card, your student ID is an official Finnish student ID as well - please see more detailed information about the combination cards below. 


Frank-ISIC combination card

 

What is ISIC-Frank combination card?

If you study in a Finnish higher education institution, you can attach ISIC to your Finnish student card and enjoy all student benefits in Finland and around the world with one card. Read more below and order the card from Frank. Remember to activate your ISIC number in the ISIC App also if you order your ISIC number from Frank. See sign-up instructions above.

 

What is Frank?

Frank is a Finnish student service that negotiates all student benefits for students in Finland and ISIC cardholders and produces the national student card for higher education students. Frank is owned by the four national student unions SLL, SAKKI, SAMOK and SYL together with students’ travel agency KILROY. Frank’s student benefits are available to all students who have registered into Frank's service and ISIC cardholders. Check out what's going on with Frank at Facebook and Instagram!

 

What is the difference between a Frank-ISIC combination card and standard, digital ISIC?

Frank issues the official, national student ID for higher education students in Finland. Even though you get the majority of the student benefits with your standard ISIC, you cannot redeem discounts for the student-priced meals in student restaurants, or transportation from VR, Matkahuolto or the local bus companies. With the Frank-ISIC combination card you get the most out of student life: all student discounts in Finland, and all ISIC student benefits around the world.

The standard ISIC is always digital, whereas you can choose between a digital or plastic Frank-ISIC combination ID when you order it via Frank. Your ISIC number in the plastic Frank-ISIC student card is valid for 5 years, always according to the term sticker attached to the card. Remember to activate your ISIC number in the ISIC App also if you order your ISIC number from Frank. See sign-up instructions above.

 

My plastic Frank-ISIC combination card has gone missing, what to do?

You can continue using Frank's digital student ID and your digital ISIC in the ISIC App normally before receiving a new plastic card. If your card had a payment feature, you need to deactivate the card to avoid misuse of the card. If you had...

  1. A Danske Bank-ISIC combination card, you can deactivate your lost card online or call +358 200 2585 (24/7). You can order a new card from Danske Bank's online bank.
  2. An ISIC combination card with Aktia Wallet / Elisa Wallet payment feature, you can close the card on Aktia Wallet app or by calling +358 800 0 2477. You can replace the card by choosing one of Frank's card options
  3. A student card without payment feature, you can normally order a new student card from Frank's website.

Unfortunately, these student cards are not reimbursed.


SAKKI-ISIC combination card

 

What is a SAKKI-ISIC combination card?

If you study in a Finnish vocational school and become a member of Finnish Vocational School Students' Union SAKKI ry, you can attach ISIC to your SAKKI member card and enjoy all student benefits in Finland and around the world with one card. Read more and order the card from SAKKI

 

What is the difference between a SAKKI-ISIC combination card and standard, digital ISIC?

SAKKI issues the official, national student ID for vocational students in Finland. Even though you get the majority of the student benefits with your standard ISIC, you cannot redeem discounts for the student-priced transportation from VR, Matkahuolto or the local bus companies. With the SAKKI-ISIC combination card you get the most out of student life: all student discounts for vocational students in Finland, and all ISIC student benefits around the world.

The standard ISIC is always digital, whereas you can choose a plastic SAKKI-ISIC combination ID when you order it via SAKKI ry. Your ISIC license in the plastic SAKKI-ISIC student card is valid for 3 years, always according to the term sticker attached to your card.

 

My plastic SAKKI-ISIC combination card has gone missing, what to do?

You can continue using Frank's digital student ID and your digital ISIC in the ISIC App normally before receiving a new plastic card from SAKKI. You are able to order a new card by

  1. Paying EUR 6 to cover the cost for issuing a new card + EUR 9 for renewing your ISIC number = EUR 15 to SAKKI's account IBAN FI1110113000208289 with you2 name, date of birth and "new card" to the message field of the payment. Keep the receipt of the payment!
  2. Writing to [email protected] and attaching the receipt of the payment and a passport-like picture of yourself to the email. Please make sure the picture is an easily recognizable, head & shoulders picture of you without sunglasses, hat etc. 
  3. SAKKI will issue your card and send it to you as soon as possible.

 

Answers to other frequently asked questions about SAKKI-ISIC conbination card can be found on SAKKI's FAQ


SLL-ISIC combination card

 

What is a SLL-ISIC combination card?

If you study in a Finnish upper secondary school and become a member of Finnish High School Students' Union SLL, you can attach ISIC to your SLL member card and enjoy all student benefits in Finland and around the world with one card. Read more and order the card from SLL.

 

What is the difference between a SLL-ISIC combination card and standard, digital ISIC?

SLL issues the official, national student ID for upper secondary students in Finland. Even though you get the majority of the student benefits with your standard ISIC, you cannot redeem discounts for the student-priced transportation from VR, Matkahuolto or the local bus companies. With the SLL-ISIC combination card you get the most out of student life: all student discounts for upper secondary students in Finland, and all ISIC student benefits around the world.

The standard ISIC is always digital, whereas you can choose a plastic SLL-ISIC combination ID when you order it via SLL. Your ISIC license in the plastic SLL-ISIC student card is valid for 3 years, always according to the term sticker attached to your card.

 

My plastic SLL-ISIC combination card has gone missing, what to do?

You can continue using Frank's digital student ID and your digital ISIC in the ISIC App normally before receiving a new plastic card from SLL. You are able to order a new card by sending an email to [email protected] The price of a new card is EUR 5 for covering the cost for issuing a new card + EUR 9 for renewing your ISIC number = EUR 14. You can also send a new passport-like picture of you, if you would like to change your picture on your student card.

 

Answers to other frequently asked questions about SLL-ISIC conbination card can be found on SLL's FAQ

 

Complaints

 

In case of discrepancies or complaints concerning your purchase, please do not hesitate to contact us with the contact form. Should you for any reason not be satisfied with the outcome, ISIC is obliged to inform you that you may refer your case to The European Commission's Online Dispute Resolution.